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We’re Here to Help
Got a question about your vignette? Message us on WhatsApp, start a chat, or give us a call—we’re available 24/7. We usually respond within 10 minutes.
Contact Options
Help Centre
Get answers instantly in 22 languages. Most questions are solved in seconds.
Browse Help CentreLive Chat
Start a chat for instant answers. Available 24/7, with AI support and a real person when needed.
+31 85 303 39 23
Send us a message directly from your phone. Same fast replies—just more convenient.
Contact us on WhatsAppPhone
04:00–01:00 CET
Prefer to speak to a real person? No problem. Call us on: +31 (0) 85 303 39 23 Hours: 04:00–01:00 CET, 7 days a week
Call SupportCommon Questions
I entered the wrong licence plate?
We can change up to two characters before your vignette's start date. Once your vignette has started, changes are no longer possible — in that case, you'll need to purchase a new vignette.
Haven't received your confirmation email?
This is most likely due to a typo in the email address you entered. Please contact our support team using the help centre with your full name, licence plate number, and correct email address — we'll make sure your confirmation is resent right away.
Not sure if your vignette is active?
Use our Czech e-vignette validity checker to see whether a vignette is registered with Edalnice
Looking for a refund?
Check whether you're eligible for a refund in our withdrawal policy . If you are,fill in the form and upload it in the help centre.
Received a fine?
Please contact us through our Helpcentre. Provide as much detail as possible and include a photo or copy of the fine.
Our Response Times
Help Centre
24/7
Instant(self-serve)
Live Chat
24/7
Instant(AI)
under 10 min (human)
24/7
< 10 min
Phone
04:00–01:00 CET
Immediate
We respond just as quickly on weekends and public holidays. No ticket queues. No “we’ll get back to you in 3–5 working days.”
We Speak Your Language
Our Help Centre and in-house support team cover 22 languages, including German, French, Polish, Hungarian, Romanian, Ukrainian, and more. Contact us in your language, and we’ll reply in it.
"I had a problem with my plate number on a Sunday evening. Within 8 minutes, support fixed it via WhatsApp. Exceptional service!"
Thomas G.
Who We Are
CzechVignette.cz is a specialized tolling platform operated by Maut & Vignette B.V.
We are a Dutch-registered company dedicated to simplifying European road travel. Since 2014, we've helped over 100,000 drivers cross borders without the stress of local regulations.
Office Locations
Netherlands Headquarters
Amsterdam, The Netherlands
Belgium Branch
Antwerp, Belgium
Your Data is Safe
GDPR COMPLIANT
We take privacy seriously. All customer data is processed according to strict EU GDPR regulations. We use 256-bit SSL encryption for all transactions and never store payment details.