We’re Here to Help

Got a question about your vignette? Message us on WhatsApp, start a chat, or give us a call—we’re available 24/7. We usually respond within 10 minutes.

Contact Options

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Help Centre

Get answers instantly in 22 languages. Most questions are solved in seconds.

Browse Help Centre

Instant AI Answers

Live Chat

Start a chat for instant answers. Available 24/7, with AI support and a real person when needed.

+31 85 303 39 23

Send us a message directly from your phone. Same fast replies—just more convenient.

Open WhatsApp

Phone

04:00–01:00 CET

Prefer to speak to a real person? No problem. Call us on: +31 (0) 85 303 39 23 Hours: 04:00–01:00 CET, 7 days a week

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Common Questions

I entered the wrong licence plate?

We can change up to two characters before your vignette's start date. Once your vignette has started, changes are no longer possible — in that case, you'll need to purchase a new vignette.

Haven't received your confirmation email?

This is most likely due to a typo in the email address you entered. Please contact our support team using the help centre with your full name, licence plate number, and correct email address — we'll make sure your confirmation is resent right away.

Not sure if your vignette is active?

Use our Czech e-vignette validity checker to see whether a vignette is registered with Edalnice

Looking for a refund?

Check whether you're eligible for a refund in our withdrawal policy . If you are,fill in the form and upload it in the help centre.

Received a fine?

Please contact us through our Helpcentre . Provide as much detail as possible and include a photo or copy of the fine.

View all 150+ help articles →

Our Response Times

Help Centre

24/7

Instant(self-serve)

Live Chat

24/7

Instant(AI) or under 10 min (human)

24/7

< 10 min

Phone

04:00–01:00 CET

Immediate

We respond just as quickly on weekends and public holidays. No ticket queues. No “we’ll get back to you in 3–5 working days.”

We Speak Your Language

Our Help Centre and in-house support team cover 22 languages, including German, French, Polish, Hungarian, Romanian, Ukrainian, and more. Contact us in your language, and we’ll reply in it.

"I had a problem with my plate number on a Sunday evening. Within 8 minutes, support fixed it via WhatsApp. Exceptional service!"

Thomas G.

Helpful Resources

Why Choose Us →

Our guarantees and fine coverage

About Us →

The team behind CzechVignette.cz

Help Centre →

Browse all support articles

Who We Are

CzechVignette.cz is a specialized tolling platform operated by Maut & Vignette B.V.

We are a Dutch-registered company dedicated to simplifying European road travel. Since 2014, we've helped over 100,000 drivers cross borders without the stress of local regulations.

Office Locations

Netherlands Headquarters

Amsterdam, The Netherlands

Belgium Branch

Antwerp, Belgium

Your Data is Safe

GDPR COMPLIANT

We take privacy seriously. All customer data is processed according to strict EU GDPR regulations. We use 256-bit SSL encryption for all transactions and never store payment details.

KvK Number

85804363

VAT Number

NL863747814B01

Ready to hit the road?

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